Faq

Services & Rates

We charge anywhere from 12 to 16 cents per line. We charge per line rather than per minute to ensure you are paying for only what you use and not for extra. Our rate is an extremely competitive rate and our pricing schedule is discounted as much as possible in order to fulfill the need for a cost-effective Scriber Services solution.

Scriber Services charges its flat rate on a per line basis of 65 characters per line. The total number of lines is calculated by dividing the total character count by 65.

Client will be billed on a monthly basis. Scriber Services will send an invoice along with a detailed summary of all the files typed during each month. Client credit card information is retained upon signing of the contract for automatic payments at the end of each month to ensure prompt fulfillment of services and create an efficient working relationship.

 

Our transcriptionists are equipped with foot pedals and audio manipulation software which allows us to break down, slow and edit audio making transcription more efficient.

We have specialists in legal, medical, academic, business, media files.

We transcribe files in the following digital audio/video formats: M4A, MOV, MP2, MP3, MP4, MP4, MSV, AIFF/AIF, AMR, AVI, CAF, DSS, DVD, DVF, QuickTime, WAV, WebEx, WMA, and WMV. If we don’t transcribe in your desired format, let us know and we can see how we can help you.

If we are not provided with instructions or names, your transcript will indicate who is speaking with numbers (Speaker 1, Speaker 2, Speaker 3, etc). If there are more than three we might add a reference to gender for clarity.

For a small extra charge.

We edit our filler words like uh and um to make it. If you want filler words to appear in the transcript, please ask for “Verbatim” transcription when placing the order. Not this is also an extra small charge.

We accept all major credit cards and paypal.

Ordering

With our web-based control panel. We have our own file transfer system which is easily setup or we can work with your system. Our IT team can pair us to your system.

Delivery time depends on the duration and size of the file. You’ll receive a notification when ready. On average it takes 36-72 hours but 24 hour turnaround is available.

We will upload your file to our server for you to download. When completed you will receive a confirmation email to notify you of your completed document. We are also able to email/upload document to your cloud or server. Let’s figure out a way it is easiest for you.

Privacy

Scriber Services Inc. is committed to ensuring that all necessary policies, procedures and safeguards are in place at all times to comply with the Ontario’s Personal Health Information Protection Act (PHIPA) Privacy requirements in the handling of personal health information in all areas of the company. These systems and procedures fall into three categories: Technical Security Measures, Physical Safeguards and Administrative Procedures. Read more of our privacy policy here.

With transcription houses in Toronto and San Francisco, all of our transcriptionists are located here in Canada and are trained in medical transcription with at least three years prior experience. Yes, that means no contractors and no offshore transcriptionists. Most of our team has also completed recognized transcription programs and on average, have over 10 years of experience in this field. All of our transcriptionists share a passion for delivering error-free, finished documents that all of our clients can rely on.

If you are not satisfied we will redo it and provide the next transcript free!

Technology

Scriber Services’ offers our user a friendly mobile dictation app compatible for both apple Iphone and Ipad, and Android smartphone users. These apps are integrated with our dictation platform and are designed to work in a healthcare environment producing quality voice transcripts. The Mobile application offers the convenience for dictation from any location!

Our customer support system is readily available and we offer 24/7 professional customer service.

Scriber Services will store records on our servers for the time-period of one year. If the client requests a pre-specified amount of time, records may be kept accordingly.

We will assign an account manager to the client for training purposes. The manager will be available to help with any issues.

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Let us show you the quality you will get with Scriber. Try us now.
Scriber
OUR LOCATION

560 King St. W Unit 506.
Toronto, ON